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#Terms & Conditions

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy.
Return Policy
All orders placed through this website are subject to return or exchange only according to our Return Policy.
Payment Terms
Order should be paid in advance. Once we receive your payment, we can ship out your orders.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Modification to Services and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services
We have made every effort to display as accurately as possible the products that appear in our store. However,: The actual colour, shape and size of tea leaves may vary every year and season. The images on our site are therefore for reference only and therefore discrepancies with the actual product received are possible. For some products, such as tea cakes and pu erh tea, the actual colour will change over time due to aging and ripening. We cannot guarantee that images taken of our products are completely the same as the actual product. In addition, we can't control how your device's screen displays the colours of the products at the time of ordering. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Medical Disclaimer
The medical information on this site is provided as an information resource only, and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment. Please consult your health care provider before making any healthcare decisions or for guidance about a specific medical condition.
Custom Fees
We are not responsible for any fees charged by the customs of your country. As the importer of goods and services, you are responsible for any custom fees, if applicable. When you refuse to pay custom handling and VAT tax upon delivery, the parcel will be returned to us or destroyed. In case of a physically returned parcel, we will refund you only 70% of the order value (excluding shipping fee). The reason for this is that we need to incur costs for return, import and handling of the to be returned parcel. When a returning parcel is lost, we unfortunately can't refund you.
Undeliverable Packages
We're responsible for correctly stating your shipping adres on the parcel as provided by you. In the event of packages not being able to be delivered by your local post office, given that we've correctly stated the shipping address, you're responsible for the damages arising from such event. Teasenz will not provide any refunds for such financial loss. Sometimes parcels will be returned to us, when undeliverable. In such case, we'll refund you the total order value minus the actual shipping cost that was charged to us. This actual shipping cost might differ from the flat rate that is displayed on our website.
Parcel Pickup
For some countries, the local post office might require you to pickup your parcel at a specific pickup location. If this is the case, you're responsible for picking up the parcel. If you reject the parcel, then your order will not be eligible for any refunds from us.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, billing address, and shipping address, so that we can complete your transactions and contact you as needed